Refund and Returns Policy

Refund and Return Policy

At Bearded Browncoat, your satisfaction is our top priority. We want you to have the best possible experience when shopping with us, and we understand that sometimes things may not go as planned. That’s why we have a clear and fair refund and return policy in place.

Refunds

If you are not entirely satisfied with your purchase, you may be eligible for a refund. Our refund policy covers the following scenarios:

1. Defective or Damaged Items: If your item arrives defective or damaged, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any shipping fees.

2. Wrong Item Shipped: In the rare event that you receive the wrong item, please notify us within 7 days of receiving your order. We will work to resolve the issue promptly, either by sending the correct item or providing a full refund.

3. Change of Mind: If you simply change your mind about a purchase, we accept returns within 30 days of the original purchase date. However, please note that in this case, return shipping costs will be the responsibility of the customer.

Returns

To initiate a return or request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with your order number and a description of the issue.

2. Wait for instructions from our team. We will guide you through the return process, including any necessary return shipping instructions.

3. Once we receive and inspect the returned item, we will process your refund or replacement as quickly as possible.

Please Note:

• To be eligible for a refund or return, the item must be in its original condition, including all tags and packaging.
• Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or need assistance with a refund or return, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure your shopping experience with Bearded Browncoat is a positive one.

Thank you for choosing Bearded Browncoat. We look forward to serving all your geek culture needs with the utmost care and professionalism.